Values
As a registered charity our mission is to increase participation of disabled people in movement, physical activity and sport by tackling inequalities and improving accessibility. This is achieved through our WheelPower Values which are Integrity, Inclusivity and Ambition:
- Integrity – we strive to be honest, open and transparent; we will do the right things in our governance structure and for the environment
- Inclusivity – we recognise the worth of every individual and value team and partnership working
- Ambition – we aim to realise the potential in people, in places, in facilities and in programmes .
These values are inherently part of how we are structured and how we aim to provide an open and inclusive welcome for new participants.
If we can inspire disabled people to use movement, physical activity and sport as part of their lives, whether for fun or within competition we can help them to achieve their personal goals and improve their physical and mental health and wellbeing.
By being an ambitious organisation we can challenge ourselves to deliver a high standard of professional programmes which are innovative and meet the needs of disabled people. We recognise that in order to achieve these values we must operate with integrity to a high ethical standard and work collaboratively to create pathways from participation to whatever level people want to achieve in sport.
Principles
We aim to:
- Consider the views of our customers
- Be efficient, effective, inclusive and accessible
- Be honest, open and accountable for our actions
- Provide clear and appropriate information, guidance and feedback
- Share and learn from best practice in order to continually improve the service we offer
Right Treatment
You can trust us to:
- Do what we say we will do
- Be helpful, polite, and treat you with respect
- Try to understand your circumstances
- Protect your personal information
- Investigate all reports of fraud, to protect money granted or donated to the charity
Getting It Right
We will:
- Provide you with the correct information and advice
- Explain things clearly if we are unable to help
- Say sorry and put it right if we make a mistak
- Use your feedback to improve how we do things
Keeping You Informed
We will:
- Deal with your request the first time you contact us, or as soon as we can
- Tell you what will happen next, and by when
- Keep you updated of progress
Easy Access
We will:
- Make more of our information available online
- Publish information about our services online at www.wheelpower.org.uk
- Explain clearly how to contact us in other ways
In return, we need you to:
- Give us the correct information at the right time
- Tell us when something changes
- Treat our staff and volunteers with respect
